About Us

Customers who want their IT investment to work without themselves becoming IT experts turn to Network Integrators as their trusted technology partner. As a valuable liaison to the vast technology industry, NI focuses on the customer's needs, providing exceptional service and support.

NI History

2001

• Company founders researched the Canadian systems integrators and IT services industry.
• Drafted business plan, launched the company, confirmed initial investment and solidified 8 initial technology alliances and partnerships.
• NI serves first 10 small and medium sized businesses (SMB) managed IT services package customers.

2002

• NI offers Technology Reports (with a Technology & Network Assessment TNA) Program for SMBs.
• NI provided first large business customer with out-sourced IT services including network & security management and time-shared Chief Technical Officer (CTO) responsibilities. This client experienced tremendous growth and demand on technical resources while going public.

2003

• NI welcomes its 100th SMB customer.
• NI also welcomes its 3rd Large business customer with a 500+ seat network
• To nurture the IT talent of tomorrow, NI initiated co-op programs with Canadian colleges and universities.
• NI opened its data centre in 151 Front Street West, Toronto, Canada’s premier co-location facility.

2004

• Customers now enjoy the proprietary NI Managed Services Program, a standardized SMB technology services and network management offering.
• Large corporations benefit from specialized IT Services from NI, including disaster recovery planning, security audits and vulnerability assessments.
• NI launches Hosted Licenses allows customers to only pay for licenses they use on a monthly basis, as they do for NI maintenance & support services.

2005

• A strong customer base throughout the Greater Toronto Area makes NI the leading provider in the GTA.
• NI’s core team of 12 dedicated Business & Technology Managers services clients predominantly in the Windsor to Quebec City corridor and other cities across Canada.
• NI launches the web communications platform Thin Canvas, a authoring, hosted software platform to create and manage rich media on demand presentations (aka PODcasting).
• NI Orange Book™ program launched for the documentation and backup of all critical IT information like logins, passwords and network settings aiding in Disaster Recovery Planning and Business Continuity.

2006

• Introduces the NI Network Management Dashboard for small business, an update to NI’s Managed Services Program with 24/7 real-time, network monitoring and alerting.
• Clients take advantage of expanded service, including a web login with real-time network management & reporting.
• Strategic partnerships with technology service proprietors and firms in over 50 cities nationwide
  NI enjoys significant growth in its customer base, Technology Manager skill-offerings, and geographic on-site coverage.

2007

• NI enhances Network Management Dashboard for small and medium sized business, complete with security management and licensing for firewalls, VPNs, anti-virus, anti-spyware and anti-malware.
• Enterprise level upgrade to anti-spam solution – NI-PREMIUM-STOP-SPAM.
• Significant growth in NI Backup & Data Management
• NI literally writes the book on IT Best Practices with SAIT (Southern Alberta Institute of Technology) for Alberta Education

2008

• www.niCanada.com website upgrade, offering new technology services & partnerships.
• Significant growth in NI's Backup & Disaster Recovery Solution giving businesses true Business Continuity
• Complete company-wide standardization of small and medium sized network setups, security, 24x7 monitoring, alerting, pro-active maintenance and user support by telephone, remote and/or onsite (within GTA).
• New level 1 extended hours Telephone & Remote Support Centre (8am – 10pm EST) with 90% of calls answered in 90 seconds.  80% of calls resolved by phone or secure remote support access in under 30 minutes.
• Addition of NI’s off-shore 24x7 Network Operations Centre staffed with 300+ engineers to work on overnight support tickets.